PRIVACY POLICY

Last updated: 12 October 2024

At QUeNCH Hydrate, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information under the Protection of Personal Information Act (POPIA) in South Africa.

Personal Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: such as your name, email address, phone number, and physical address when you place an order or fill in any contact forms.
  • Transaction Information: details about products you purchase, and payment information (collected through secure third-party payment gateways).
  • Website Usage Data: IP address, browser type, and usage data to help us improve the user experience on our website.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Processing Orders: To fulfil your orders, process payments, and provide delivery information.
  • Customer Support: To respond to your enquiries, provide support, and address issues related to your order.
  • Marketing: With your consent, we may send promotional material, offers, or newsletters via email.
  • Legal Obligations: To comply with any applicable laws, regulations, or legal processes.

Disclosure of Personal Information

We will not share your personal information with any third parties, except:

  • Service Providers: Trusted third parties that assist us in operating our website, processing payments, or delivering orders.
  • Legal Requirements: Where we are legally required to do so or need to protect our rights.

Protection of Personal Information

We take appropriate security measures to safeguard your personal information from unauthorised access, disclosure, or misuse. These measures include secure servers, encryption, and data access controls.

Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate personal information.
  • Deletion: You can request the deletion of your personal information under certain circumstances.
  • Object to Processing: You have the right to object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us at info@quenchglobal.co.za.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather usage data. You may control the use of cookies through your browser settings.

Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@quenchglobal.co.za
Phone: +27 65 909 7158
Website: www.quenchglobal.co.za